Frequently Asked Questions
Questions about your online order?
Carousel - World of Imagination's customer support department is dedicated to assisting you. If you have a question regarding your order that isn't answered here, please contact us.
How do I create an account and do I need to?
It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information will be stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”
Will I receive an order confirmation?
Yes — within 24 hours. If you don't receive email confirmation, please email us at email@example.com. Please provide us with your name and the date that the order was placed.
Can I change my order after submitting it online?
If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Call 17 685 012 to speak to a customer support representative.
If an item I purchased is not available, will I be notified?
A customer support representative will notify you within 24 hours by email (or by phone, if your order was placed by phone) if the item is currently on backorder and when it is expected to be available. If the backordered item is part of a larger order, you will not be charged for that item until it is sent.
Can I track the delivery of my online order?
Yes, you can track your order by calling us at 17 685 012